Customer Service

The following information explains our processes and should help you satisfy any queries you may have about buying from us.

If you have any further queries, please contact us. We aim to respond to all queries at least within one working day.

Shipping & Collection

We offer delivery or you can Click & Collect from us.

Click & Collect

If you want to come and see the product before you buy, or come and collect, please come over.

This is a free service and your order will be ready for collection within 1 hour of your order being placed.

Available 5 days a week, Monday – Friday 9.30am – 5.00pm, from our warehouse in Whitefield, Manchester.

Please collect your purchase within three working days.  If you wish to send a courier to collect for you, a head's up would be welcome, to avoid any confusion (or frustrated couriers).

For some larger or heavier items, we may state that you have to collect (or arrange your own courier to collect for you). CLICK HERE.

Delivery

We aim to dispatch within one working day of an order being received, and will ship any order received and paid for before 3.00 pm.  You will be provided with a tracking number and information on finding out where your order is.

Other shipping options to UK mainland  include: 

Royal Mail 1st Class – £7.99  Available for parcels up to the weight of 3kg with max dimensions of 50cm x 40cm x 20cm.

Royal Mail 2nd Class - £3.99  Available for parcels up to the weight of 1kg with max dimensions of 50cm x 40cm x 20cm.

UK Mail – Next Day Delivery - £12.95  Available for parcels up to the weight of 20kg.  Must be ordered before 12.00pm for next day delivery. 

The available options for your order will be presented for select during the checkout process.

If for some reason any product can’t be delivered or there is a change in delivery price this will be clearly stated on each individual listing and we can then contact you prior to shipping.

Returns & Refunds

Whilst we hope you’ll be happy with your items, we know you may sometimes need to return them. If you do, this policy has all the information you’ll need to know.

If you wish to return any item(s) please notify us and return it to us in the original condition with all packaging. If the product is returned in an unsalable condition, we cannot refund you.

What if I don’t like the product I ordered when it arrives?
You can return the item to us within 7 days of delivery for a full refund. Simply send an email to ASSETtrail@JPSsurveyors.co.uk to notify us that you wish to return the item. We will refund you the cost of the item(s), but you will unfortunately need to pay for the cost of postage.

What if the item is damaged when it arrives or you are sent the wrong item?
If you notice a problem with your order please contact us within 7 days of delivery at ASSETtrail@JPSsurveyors.co.uk or call 0161 767 8001. We will then advise you on the next step but in the majority of cases we will ask you to return the item to us. We will then refund you the cost of the item(s), and the cost of postage. In this case you will need to supply us with a receipt for the cost of postage.

Please Note: 

  • If you return any products to us, please obtain a Proof of Posting receipt from the post office/courier
  • Products must be returned to us in a saleable condition in order to eligible for a full refund. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.
  • Please make sure the products are well packaged prior to them being returned to us.

More on Refunds

If you used your PayPal balance to fund the original payment, the refunded money will go back to your PayPal account balance. If you used a credit or debit card to fund the original payment, the refunded money will go back to your card. This may take up to 30 days.

Ordering

We hope that you'll find using our website quick and convenient, and we'll guide you safely through the online shopping experience.

These features will help make your shopping experience even easier:

  • Home page link: You can get back to our home page at any time by clicking on the logo on the top left of the screen, or the home icon on the menu bar.
  • Menu bar: The links on the menu bar at the top of the screen directly allow you tot browse the online shop by category of item or by the case. If you hover over one of these, you'll then see a drop-down menu with further sub-categories. Clicking on one of those categories takes you to the category page. The menu on the left of the screen will give you more refined options to refine your search.



  • Sign in/register: If you create an account with us (click on ‘Account’ or create an account when you're prompted in checkout), then you can view and amend details on it, and view and track your orders by signing in when you visit the website. You can also create a Wish List, useful for bookmarking products you like but don't want to buy just yet.
  • Your Cart: The number of items in your Cart can be seen at the top right of the screen. If you hover your cursor on the "Cart" link, you can see what's in your basket, remove items, change quantities and view the subtotal of your Cart.

 

Placing your order
Once you've found the items you'd like to buy and have added them to your Cart, you can begin the checkout process by clicking on the Carton the menu bar.

  • At checkout, you can review and amend your order details on the Shopping Cart page.
  • When you're ready to complete your order, click the 'proceed to check out' button.
  • You can go straight to checkout to pay for your goods and arrange delivery by checking out as a guest.
  • Alternatively you can register with us so that you can retrieve your details and chosen delivery address/es and track the progress of your order. Please note no payment card details are saved on your account.
  • Once you have entered all the necessary details, you will be directed to the ‘Review Order’ page where you can check all the details are correct. You will be asked to agree to our Conditions of Sale.
  • When the order has been placed you will be given an order number and sent an email confirmation with details of your order and a link to track its progress

Payment, Pricing & Promotions

We accept payment through several methods. You will be guided through the payment during the checkout process.

PayPal Checkout You can pay using your PayPal account using this payment method.

PayPal Pro If you do not have a PayPal account, you can pay using your credit card.

Cash on collection Payments of cash on collection are accepted. You must pay within one working day of your order, unless agreed otherwise, or your order may be cancelled.

Bank transfers you will be provided with our client account details during the checkout processfor funds to be transferred directly. Please use your order reference so we can match your payment. You must pay within one working day of your order, unless agreed otherwise, or your order may be cancelled.

The site is SSL secured for your added protection.

Viewing Orders

All orders will be confirmed by email to you.

You will be updated on the progression of any order by email, or you can track the order by visiting the account page.

If you have any queries, please contact us.

 

Updating Account Information

If you wish to change or update your online account information (including your email address, password or communication preferences), simply go to your account page. Enter your email address and password, and you'll then be able to change the details that you originally gave.